TrustLedger Auditors

Privacy Policy

Last updated: August 2025

1. Introduction

TrustLedger Auditors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

This policy has been developed in accordance with the Protection of Personal Information Act (POPIA) of South Africa and incorporates principles from the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms or submit inquiries on our website
  • Correspond with us via email, phone, or other channels
  • Register for events or webinars
  • Subscribe to our newsletters
  • Request information about our services

The types of information we may collect include:

  • Contact information (e.g., name, email address, phone number, company name)
  • Professional information (e.g., job title, industry)
  • Communication preferences
  • Other information you choose to provide

3. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on those pages
  • Referral sources
  • Device information

This information helps us analyze visitor behavior, improve our website, and enhance user experience.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (provided your rights do not override these interests)

5. How We Use Your Information

We may use the information we collect for purposes including:

  • Providing and improving our services
  • Responding to inquiries and requests
  • Sending administrative information and communications
  • Providing information about services that may be of interest to you
  • Analyzing website usage and trends
  • Complying with legal obligations

6. Disclosure of Information

We may disclose your information to:

  • Our employees who need access to fulfill their job responsibilities
  • Service providers who perform services on our behalf (subject to confidentiality agreements)
  • Government or regulatory authorities as required by law
  • Professional advisors such as lawyers, accountants, and insurers

We do not sell or rent your personal information to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. Despite our best efforts, no security measure is completely secure. We cannot guarantee the absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We periodically review our records and may delete information that is no longer needed.

9. International Transfers

As a South African company, we primarily store and process data within South Africa. If we transfer your information to service providers in other countries, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Your Rights

Under POPIA and similar data protection laws, you have rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided below.

11. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

TrustLedger Auditors
42 Somerset Road
Green Point, Cape Town
8005, South Africa

Phone: +27 21 004 6810
Email: privacy@cretanovalab.sbs

14. Information Regulator (South Africa)

You have the right to lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your personal information in accordance with POPIA:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg
2001

Email: inforeg@justice.gov.za